Current Questions & Answers regarding TRM Ministries Operations. (8/10/19)
Thank you for the incredible outpouring of love, words of encouragement and prayers. We are honored to partner with you and hope to continue to serve our community together with you for years to come.
We will be updating this document as new questions arise.
To view the answers, click on a question below.
A: Some of you are asking how TRM arrived in this position of financial crisis and why we didn’t share it sooner. This situation didn’t happen overnight. TRM has been responding to community poverty needs beyond homeless services over the past decade. Neighborhood stabilization initiatives, youth initiatives, human trafficking interventions, ministry to homeless children who have experienced significant trauma, etc. At the same time homeless populations have continued to grow locally and nationally with a multitude of issues that accompany them - mental illness, drug addiction, brain trauma, serious medical complications, education and job experience deficits, etc. All these things plus a decrease in in-kind and financial donations brought us to our current situation.
A: In brief TRM took a calculated risk as to the best time for making an appeal to the community. Historically the TRM donor base has been able to help bring stabilization to financial shortages. This time that approach didn’t work. Having not been in this position for the past 33 years, we took a calculated risk of waiting until we had no other option but to broadly approach the community for support. This was a risk, however we believe going to the community too early, prior to having no other options, would also have been a risk.
TRM has been responding to community poverty needs beyond homeless services over the past decade. Neighborhood stabilization initiatives, youth initiatives, human trafficking interventions, ministry to homeless children who have experienced significant trauma, etc. At the same time homeless populations have continued to grow locally and nationally with a multitude of issues that accompany them - mental illness, drug addiction, brain trauma, serious medical complications, education and job experience deficits, etc. Addressing each of these community concerns plus a decrease in in-kind and financial donations brought us to our current situation.
Over the past year, TRM has been instituting cost saving measures in an effort to allow time for income we historically have received to come in. We froze hiring for nonessential positions, renegotiated contracts in areas such as health insurance, and carefully analyzed all programming to make sure resources were focused on key areas serving the homeless and impoverished.
A: We believe TRM has demonstrated financial sustainability for more than three decades by engaging a compassionate community with the issues of homelessness, hunger and poverty. Since it has been 33 years that we last faced a financial shortfall that required intentionally engaging the community to assist, we believe the community understands TRM not to be an organization that calls out for emergency help unless it’s warranted. We are in hopes this call to action will re-engage the community to the importance of working together on the issues of homelessness, hunger and poverty, standing with TRM both financially and with much needed innovative ideas yet to be discovered. TRM will continue engagement with our primary funding source – individuals, churches, businesses and organizations within our community with a heighten awareness of our financial needs. This effort requires a two-pronged approach.
First we must secure adequate funding to keep our doors open and to be able to serve all who are in our care within our facilities, as well as, others in our community living unsheltered or in impoverished situations. Second, we will intentionally cultivate and engage the community by keeping them informed about the challenges facing our community related to homelessness and poverty, hopefully to inspire and equip them to be a part of the efforts to bring hope back to those who see no future for themselves.
In September TRM will be announcing an ongoing engagement and giving campaign entitled “Threedom for the Homeless. Freedom from Suffering.” This campaign will encourage people throughout our community to discuss and engage on the issue of homelessness. On the 3rd day of every month at 3 p.m. we will invite the community to 1. Give a financial gift to TRM that includes the number 3 ($3, $13, $30, etc), 2. pray for the homeless and hungry of our community and 3. perform an act of kindness for 3 people they don’t know. This is an example of how TRM will intentionally focus the community in our work and the critical situation of homelessness in our community.
A: There are many possible factors that play into the number of people experiencing homelessness. This is not only a problem here in our community. It is a national crisis. Many people tell us they come here to the capitol city to receive services not available elsewhere. Once here, if they become homeless, we work to assist them in stabilizing here or their desired destination.
A: All programs of TRM will focus on providing the best possible services to those experiencing homelessness or the effects of living in poverty. This includes food for guests and the community, shelter for the homeless, outreach to the unsheltered, programming that addresses the trauma of those who we serve – men, women, and children – and programming that assists our guests with progressing toward a life that allows them to be safe and more self-sustaining.
A: TRM is exploring a variety of changes and has determined the following changes:
- TRM is discontinuing retail operations. We have closed the Thrift Store and will cease operations at Boutique on the October 1, 2019.
- We have downsized the operations at the Children’s Palace for the time being and will only be serving children 3 years old and under. We are exploring contracts with other entities needing childcare slots for children at risk of having difficulty being successful.
TRM is continuing to explore operational cost cutting measures that will not impact our ability to provide excellent service to our guests and the community.
A: In the first couple of days after the announcement, the community responded by providing financial gifts and words of support. As of 8/12/2019, we have received approximately $273,000 and have promises of more to come.
A: TRM currently employs 98 staff to cover a 24-hour organization. The current total annual salary amount, not including the executive director, equals $2,414,000. Based on those current figures, the average salary at TRM is $24,887. Including the executive director, the average annual salary equals $25,510.
A: TRM has 8 members on our board of directors. They are gracious volunteers who receive no compensation.
A: No. We received 3 unsolicited major gifts with the request to better serve our tiniest guests. Early education plays such a critical role in the lives of all children. For the children we serve it is life altering. By providing trauma-based services and education for the children and their parents, we hope to break the cycle of generational poverty and trauma.
A: As a non-profit, TRM has an independent financial audit conducted annually. TRM is also required by the IRS to submit an annual 990 tax return. It can be found by clicking here.
A: If someone is homeless or hungry we serve them regardless of their identity, orientation, race, religion, political views, world views, etc. God tells us that He loves everyone and that we are to love our neighbors as ourselves. While we receive and serve all in their times of crisis, and work to bring stability and safety to their lives, we also must make sure we are offering a safe and comfortable environment for all who seek refuge. TRM shelters are a compilation of people with many different and complex challenges, with the commonalities of being homeless, hungry and desperate. We are here to serve and comfort everyone.
A: While we believe in the power of the community to come together to assist in this crisis, if revenue is insufficient to continue operations as they are today, we will need to first decrease the services we offer in an effort to continue to provide food and shelter to those staying with us. As a next step, we will decrease the number of people we are able to assist in order to still provide some shelter and food services. Finally, if there is not sufficient funds we will have to discontinue all operations. As time moves forward, we will have discussions with other organizations in our community in an effort to prepare them. However, there are no other organizations currently in a position to shelter the homeless or feed the number of meals we are providing daily.
Q: Will you be updating the community on progress related to eliminating the financial gap and continued services?
A: We will continue to update the community regularly through our website, social media sites, and our video podcast. Our website address is: www.trmonline.org; our Facebook page is: https://www.facebook.com/TRMMinistries/; connect with us on Twitter at https://twitter.com/trm_ministries; our video podcast, In Darkness, A Light Still Shines, can be accessed at https://www.youtube.com/channel/UC4_Lw5JZF_9L3vZlpsQUCEQ/featured ; search In Darkness, A Light Still Shines on Apple or Google podcasts.